OUR SUCCESS DEPENDS ENTIRELY ON THE FOLLOWING PRINCIPLES
Email Responses within Minutes
Knowledgable & Friendly
Expect a response in about 15 minutes.
You’ll quickly see, once you begin working with us, that you’ll receive an answer to your email or phone call within minutes. Whether it’s to provide you with a quote, give you details on a diamond or about our jewellery manufacturing, or just to update you on your order and when you can expect delivery, we have developed a reputation for getting back to you immediately, allowing you to provide your clients with the ultimate in fast service.
The faster you get back to your customers, the higher chance that you'll close the sale.
This is not a theory but a fact. Over the past four years, we've accumulated a fair amount of feedback from our customers across Canada and the United State as per what affects mostly the quality of the their service.
Yes, it is true that keeping a high standard in quality or selling at a competitive price will gain you many points with your customers.
However, take into account that you are witnessing the growth of the X generation. People today use the internet as a major source of knowledge and supply. Many products are now sold online and this doesn't exclude custom jewellery.
The only way you can stop potential customers from exchanging the buying experience at your shop with the buying experience online is by getting back to them as fast as you can.
See what they want. Get a quote. Get back to them immediately. You will increase your chances of making that sale by.............. 30%.
Use our fast service to you advantage.
Email responses within minutes:
We understand that today, more than ever, it’s increasingly difficult for us to enjoy the kind of profit margins in this industry that we used to. There are online giants who are difficult to compete with when it comes to offering a potential customer a diamond or a piece of custom jewellery. We are aware of this, and keep it in mind when you call or email us for a quote on a custom piece.
We do everything we can to keep the costs of your jobs down, so there’s more room for you to hold on to the profits you deserve.
You'll notice that often times when asked to give a quote on a diamond, we will ask you what is the best price you got elsewhere in order for us to try and beat.
Custom jewellery isn't different. It is true that we are here to make a profit. The question is how greedy do we get? And the answer to that is not at all. We recognize your financial need to keep your business going and most importantly we want you to come back to us.
Contact us the next time you need a custom jewellery job and find out for yourself.
Your chances of getting new clients and keeping them increase when you can commit to quickly delivering a finished product.
Our policy is to aim for the delivery of any standard custom piece of jewellery within 15 business days, usually five days to design and prepare the wax model and ten days to cast, polish, set and finish.
We do understand that some companies might deliver some custom designs or jewellery a bit earlier but note that no one can compete with the organization and systematic way as much as we do. You diamonds and jewellery are safe here. You can go to sleep at night knowing that your jobs are being worked on properly and will deliver just on time as promised.
Some custom jewellery might require a bit more manufacturing time. Any time we think this will happen, no worries, we will let you up front so you know when to expect it back in your hand and notify your customers accordingly.
And if your job contains more complex details, just contact us to explain, and our staff will know exactly what you are talking about.
Dealing with people in whom you have confidence that they know what they’re doing, and who are friendly and pleasant to work with, can completely change and improve your jewellery creation experience.
We like to get personal with our customers. We're not here to take your order and that's it. We will stay in constant contact with you when we work together. We love getting updates and feedback as per the quality of our jobs and service.
Many ideas that we use today, came from our customers. We don't take our customers for granted. A business relationship with you should and will involve a personal relationship as well.
Call us and see for yourself.
Knowledgeable & friendly:
There is only one way to find out if all of what you’ve read in this information packet is true. Contact us to get a quote on your next piece of custom jewellery, and discover for yourself a new world of jewellery manufacturing and service.